AccuPOS Suspended Sales

AccuPOS Suspended Sales Guide – Food Service

Table of Contents

SUSPENDED SALES:

This guide was written for Version 9 of AccuPOS in Food Service mode on the Point of Sale. If you are running an earlier version of AccuPOS, you will notice differences on the user interface on the Point of Sale. Also, bear in mind that in order to access the features of Suspended Sales you must be running at least the Gold version of AccuPOS Point of Sale.

The Suspend Sale feature allows you to hold transactions in memory while processing others. Saved orders can be loaded from any Point Of Sale station, but may not be open on more than one station at the same time. Note that all sales, saved or otherwise, must be completed before the current till can be reset.

To Suspend a Sale: (top)

To save an order to the database, follow these steps:

1. Add items to the sale normally. (Figure 1-1)

Figure 1-1

2. Click on the Find/Save Order button (Figure 1-2). The Find/Save order window appears. At the top of the screen is a list of all users for AccuPOS created in AccuPOS Retail Management program. (Figure 1-3)

Figure 1-2

Figure 1-3

3. Assign the order to a table number (Figure 1-4). If Table Service is turned off, proceed to step 4.

Figure 1-4

4. Using the on screen keyboard, assign a name to the transaction. By default, this is the transaction number. In the example below, the order is being saved as “Guide.” (Figure 1-5)

Figure 1-5

4. Click on Save or Print and Save. (Figure 1-6)

Figure 1-6

5. If you wish to not save the order yet, select the Cancel button and you will be returned to the Point of Sale. (Figure 1-7)

Figure 1-7

*If Save is chosen, the sale will be saved to the database to be loaded at a later time. If Remote Printing is enabled, any items that are programmed to be remote printed will print if they were newly added to the sale. If this is also the first time the transaction is being saved, a receipt will print at the Point of Sale receipt printer. If the transaction is reloaded and Save is pressed again, only new remote printable items will be printed; no receipt at the Point of Sale will print.

**If Save and Print is chosen, all newly added items that are to be remote printed will remote print and a receipt for the entire transaction will also print at the Point of Sale.

***For more information on Remote Printing, please refer to the Remote Printing Module Setup guide.

To Load a Sale: (top)

Once an order is saved to the database, it can be recalled again at a later time. To load a sale, follow these steps:

1. Click on the Find/Save Order button. (Figure 2-1)

Figure 2-1

2. Click on the Load button. By default, it is grayed out, meaning it is selected already. (Figure 2-2)

Figure 2-2

3. Click on the Table whose order you wish to load (Figure 2-3). If there are multiple orders on the Table, you will be taken to a new screen to select which order to load (Figure 2-4). If Table Service is disabled, simply click on the Order to load. (Figure 2-5)

Figure 2-3

Figure 2-4

Figure 2-5

4. The order will load back to the Point of Sale. From here, you can either add more items to the order and save it again, total out the sale, or you can cancel the entire sale. (Figure 2-6)

Figure 2-6

Once an order has been loaded you can either add items to it and save it again, or tender and complete the transaction. You cannot load an order while processing another sale.

To Print a Saved Sale: (top)

Once an order has been saved to the database, it can be printed automatically by following these steps:

1. Click on the Find/Save Order button. (Figure 3-1)

Figure 3-1

2. Click on the Print button (Figure 3-2). Once selected, the print button will be grayed out.

Figure 3-2

3. Click on the Table whose order you wish to print (Figure 3-3). If there are multiple orders on the Table, you will be taken to a new screen to select which order to print (Figure 3-4). If Table Service is disabled, simply click on the Order to print. (Figure 3-5)

Figure 3-3

Figure 3-4

Figure 3-5

4. The order selected will print a receipt at the Point of Sale.

Notes about the Find/Save Order Window: (top)

After hitting the Find/Save Order button, you will notice a few buttons at the bottom of the Find/Save Order window. Here is a small description of what each button is about:

The Cancel button (Figure 4-1). Selecting the Cancel button will return the user back to the Point of Sale, canceling the selection of loading a saved order.

Figure 4-1

The All Tills button (Figure 4-2). Selecting the All Tills will show all saved orders in all currently opened tills. After choosing All Tills, follow the steps outlined in loading an order above to load the desired transaction. With Table Service enabled, the All Tills button will remove the Table Service view of loading orders.

Figure 4-2

The Till XXX button (Figure 4-3). Selecting the Till XXX button (in the example below, it is Till 100); all saved orders in the currently logged in till will show. To load an order, follow the steps outlined above about loading a saved transaction.

Figure 4-3

The By Tables button (Figure 4-4). Selecting the By Tables button will allow users to load order by looking at the Table Layout instead of the All Tills Layout. This feature is only available if Table Service is enabled at the Point of Sale.

Figure 4-4

*Any user can load another user’s order. However, once a user has taken payment on a saved transaction, that transaction must be tendered out by the user who took the payment.

**For more information about taking payments on orders, please refer to the Point of Sale Operation Guide (Food Service, Retail).

The FIRE Button: (top)

New to AccuPOS Retail 2008 is the FIRE feature. This, when used in conjunction with the AccuPOS Remote Printing Module, allows a server to ring in all items for a table at once and, at a later time, instruct the kitchen to FIRE the entrees. This is extremely helpful when a table orders appetizers. With the appetizers defined through the Remote Printing Module, the remote tickets print to the kitchen with the entrees separated from the appetizers. The kitchen will prepare the appetizers first but won’t fire the entrees until the server sends the FIRE command. To set up the FIRE button:

Create an item in your accounting software called FIRE.
Set the description as FIRE ENTREES.
Make the item non-inventory and non-taxable with a price of 0.00.
Set the TYPE of the item as a TYPE to be remote printed.
Import this item into AccuPOS Retail Management.

Now that the item is set up, it must be utilized:

Ring in all items for the order, including appetizers and entrees. The initial ticket will print to the kitchen with a dashed line separating the appetizers from the entrees.
When it is time for the kitchen to fire the entrees, click the Find/Save Order button. The Find/Save Order window appears.
Select the FIRE button (Figure 5-1). It will gray out, letting you know it is selected.

Figure 5-1

Select the Table or Order to FIRE. (Figure 5-2)

Figure 5-2

A remote ticket will print to the kitchen with the words FIRE ENTREES with the order number and/or Table listed on the ticket as well. This will instruct the kitchen to fire that particular order’s entrees.

*For more information on creating items, please refer to your specific accounting inventory setup guide.

**For more information on importing items into AccuPOS Retail Management, please refer to the AccuPOS Retail Management Guide.

***For more information on remote printing, please refer to the Remote Printing Module Setup Guide.