Comping Entire Orders
NOTE: you must have proper permission to comp orders, which is set by your restaurant’s manager in AccuPOS Management.
Also note the difference between comping an item and comping an entire order. Click for instructions on comping just one item.
If a customer’s entire order needs to be comped:
The customer’s order must be saved first. Once saved, select the Load Order button.
– IF YOUR RESTAURANT DOES NOT KEEP TRACK OF TABLES –
Select the order to be comped from the order list and continue to Step 3.
– IF YOUR RESTAURANT KEEPS TRACK OF TABLES –
You will need to load in the order from that table:
And if the comped order is of a split check from a table, you will need to open that table’s orders and find that particular check, similar to how you would find it when printing a check.
Once the order is loaded, navigate to the Check Tab and select the Comp This Order button.
A list of general reasons for the comping will appear. Simply select the appropriate reason for the comp.
The order will remain in the receipt window, but all the prices for all the items currently in that check will be set to zero.
If the customer is done, close the order completely by selecting the Take Cash button, and take $0.00 as cash payment on the payments screen.
NOTE: it is still possible to add items to an order that has been comped, as a situation may arise in your restaurant where this is necessary.
The order remains open until it is closed by selecting the Take Cash button. Make sure to close it so you can Z-out at the end of your shift.