Re-Opening a Closed Order

From time to time you may need to re-open an order if it was mistakenly tendered or if there was an error on the sale.

Step 1:
Find the order number on the customer’s receipt

Step 2:
Select the Shift tab, then press the Reopen Order button




Step 3:
A list of completed orders will appear. Match up the customer’s order number with its matching order button.

• The time and purchase amount should also match up to the information on the receipt.

• The order will be re-opened and act as a live order on the POS and can be saved or tendered accordingly.