Returning an Item
If a customer needs to return an item after a long period of time (i.e. more than 1 day, or after the transaction’s till has been reset):
Enter the item to be returned by scanning it or entering it in the POS
Select the item in the receipt window (it will turn yellow), then press the Quantity button
Enter the item’s quantity amount to be returned (the default is 1), and press the Return button.
The item will turn red in the receipt window have a negative amount.
From this point, you can return the customer’s cash by pressing the take cash button, or the amount can be put towards another purchase.