Re-Opening a Closed Order
From time to time you may need to re-open an order if it was mistakenly tendered or if there was an error on the sale.
Find the order number on the customer’s receipt
Select the Shift tab, then press the Reopen Order button
A list of completed orders will appear. Match up the customer’s order number with its matching order button.
• The time and purchase amount should also match up to the information on the receipt.
• The order will be re-opened and act as a live order on the POS and can be saved or tendered accordingly.