Return an Item (Retail)

Before making a return, make sure the customer has their receipt. If not, you can reprint it by pressing the Your Shift tab and clicking Reprint Receipt.

STEP 1:
Press the Return Sale button.

POS return item button


STEP 2:
Find the receipt number on the customer’s receipt.

Point of Sale return receipt

STEP 3:
Enter the receipt number in to the line entry field, then press the Enter button.

POS return item enter receipt number


STEP 4:
The receipt’s items appear on a list.

POS return items list


STEP 5:
Select the item(s) that are being returned. They will turn red, and the total of items selected will be tallied on the top right of the screen.

Once all the returned items have been selected, press the Return Item(s) button.

POS select returned items


STEP 6:

The returned items will be listed in red. If the customer originally paid with cash and wants cash back, press the Take Cash button.

POS return cash button


STEP 7:
A Take Cash screen appears. Pressing the Take Cash button will open the cash drawer so you can refund the cash payment to the customer.

POS return cash screen


STEP 8:
If the customer paid with a credit card, gift card or other tender type, press the Payments tab and select the payment type. Here we’ll demonstrate a credit card return by pressing the Enter Credit Card button.

POS return with credit card


STEP 9:
On the Process card screen, swipe the customer’s card (or enter their card number manually) and press the Process Card button.

POS return credit card process